3 Floor, 315-KBC (Karunesh Business Center), Opp. KBC4, Yogichowk, Surat, Gujarat 395010, India
Before requesting a return
Open the relevant order in your account and retain the original packaging, invoice and product labels. Provide the order reference, affected quantity, reason and clear photographs where applicable.
Products must not be installed, energised, altered or damaged after delivery if a return assessment is requested.
Eligibility review
Eligibility depends on product condition, order terms, the nature of the issue and applicable law. Incorrect or transit-damaged items should be reported promptly so the case can be reviewed.
Custom-built, configured, made-to-order, cut-length and specially procured items may have different cancellation or return conditions disclosed before approval.
Resolution
After inspection and approval, the available resolution may include replacement, correction, credit or refund as applicable to the case and original commercial terms. Do not send items back without return instructions.
Questions about this policy
Use the Project RFQ/contact form and include your order or quotation reference when applicable. This helps the team route your request to the correct record.
Contact the team